What is MyChart?

With your patient experience always our top consideration, we have developed an enhanced member portal through MyChart. Through our new portal, your medical information and administration will now be accessible in one place regardless of where you receive care within Mount Sinai—at your eligible health center(s) or within the Mount Sinai Health System—for ease of managing your health care with us. Similarly, all Mount Sinai providers can seamlessly access your medical records in real-time to deliver the most coordinated and connected care possible.

What features are available in the upgraded Health Center member portal in MyChart?   

MyChart includes many features for managing your health care with ease; such as: 

• scheduling, re-scheduling, canceling and advance check-in of appointments  
• chatting with Personal Health Navigators  
• messaging with your provider(s)  
• accessing lab and test results  
• joining video visits  
• maintaining your medical history  
• requesting prescription refills  
• paying your bills  
• accessing health center contact information and address  
• accessing membership information  
• uploading your insurance card(s) 

How do I access the new Health Center member portal in MyChart?

To access your new Health Center member portal in MyChart, you are required to go through a one-time registration process.

To register your portal account, visit mychart.mountsinai.org/healthcenter to access via your web browser or download the MyChart iOS or Android app.

If registering from the downloaded app, search for Health Center powered by Mount Sinai to add it as a new organization.

Then, select ‘Register Now’ and register your account by following the guided prompts. Once registered, you will be able to log in to your new member portal and have full access to its features and functionality.  

What is the difference between MyMountSinai and the Health Center powered by Mount Sinai in MyChart?

MyMountSinai is the patient portal for the Mount Sinai Health System and is open to the public. The Health Center patient portal is exclusively for employees who are eligible for their employer-sponsored health center. 

If I have a MyChart account through Mount Sinai (MyMountSinai), can I use my existing username and password to log in without re-registering?

No, if you have an existing MyChart account through Mount Sinai (MyMountSinai), you must complete the short registration process to access the Health Center powered by Mount Sinai portal. During registration, we will link your existing Mount Sinai portal to your new account, so it conveniently houses all your Mount Sinai medical information. 

I am an existing MyMountSinai user, do I need to keep MyMountSinai in addition to MyChart?

It is your choice whether to keep both apps, but it is not necessary. Once you register your Health Center powered by Mount Sinai account in MyChart—which is required to gain access to your health center and all membership benefits—all your registered Mount Sinai information will be visible upon login. MyMountSinai features are available in your Health Center powered by Mount Sinai MyChart account.

Does my employer have access to information inside of the Health Center member portal in MyChart?

No, we take your health care privacy very seriously. All patient information is HIPAA-compliant and subject to strict legal protection. Your employer will never be permitted access to your information in MyChart.

If I am not in North America, can I access the Health Center member portal in MyChart?

No. International functionality outside of North America is not available.

Will all my patient information still be available to me after moving to the new Health Center member portal in MyChart?

Yes, the same electronic medical record system is accessible through both portals. There is no loss or transfer of your protected information, records, medical history, or appointments.

If I have an appointment scheduled in the previous member portal, will it automatically transfer over to the new Health Center portal in MyChart?

Yes, the scheduling system used by our care teams is the same for both member portals.

Can I continue to use the previous Health Center member portal? Should I keep it on my device(s)?

No. After a brief transition period, the previous member portal will be inactive. All personal information acquired will be retained in Mount Sinai’s electronic medical record and will be accessible through the new portal in MyChart.

What if I also have access to The Health Center at Hudson Yards?  Is that the same member portal?   

Members of The Health Center at Hudson Yards will automatically be linked to the Health Center powered by Mount Sinai portal. This means you can conveniently access your employer-sponsored health center and The Health Center at Hudson Yards using one account in MyChart.  

What happens if I get a message in the Health Center member portal that my account is inactive?

If you are no longer eligible for your employer-sponsored Health Center benefit, your private medical information will still be accessible to you through the Health Center member portal. If you think your account may be erroneously inactive, please contact your employer for resolution. 

Can I pay my medical bills through the Health Center member portal in MyChart?

Yes. You can locate your unpaid charges after logging in to the portal by selecting Billing Summary from the menu.

Who can assist me with the new Health Center member portal?

For assistance with registration, please email hctech@mountsinai.org. For assistance after log-in, you can connect with a Personal Health Navigator using the chat feature in the Health Center portal.

What should I do if I forget my Health Center member portal password?

Click on “forgot username” on the login screen to follow the prompts to retrieve your username.

Can I give my family or executive assistant access to my MyChart?

Yes, with proper consent and proxy authorization, a family member, or caregiver may be granted access to a patient’s MyChart account through the “Share MyChart Access” feature. The patient can determine whether a family member or caregiver has full access to their MyChart account or limited access to the scheduling, messaging, and billing features. To add an executive assistant as a proxy, please contact a Personal Health Navigator.